BambooHaus operates this store and website, including all related information, content, features, tools, products, and services (the “Services”), to provide you with a secure and streamlined shopping experience.
This Privacy Policy explains how we collect, use, store, and disclose your personal information when you visit, use, make a purchase from, or otherwise interact with our Services.
If there is any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will apply in relation to the collection, processing, and disclosure of your personal information.
By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.
Personal Information We Collect or Process
“Personal information” refers to information that identifies you or can reasonably be linked to you. It does not include information that has been anonymized or de-identified.
Depending on how you interact with our store, we may collect:
- Contact Details: Name, billing address, shipping address, phone number, and order details.
- Financial Information: Payment card details, transaction data, and payment confirmations.
- Account Information: Username, password, preferences, and settings.
- Transaction Information: Products viewed, added to cart, purchased, returned, or exchanged.
- Communications: Information you provide when contacting us.
- Device Information: IP address, browser type, device information, and network connection.
- Usage Information: Information about how you navigate and interact with our Services.
Personal Information Sources
We may collect personal information from:
- Directly from you when you place an order, create an account, or contact us.
- Automatically through cookies and similar technologies.
- Service providers that assist with operating our store.
- Partners or third parties that support the delivery of our Services.
How We Use Your Personal Information
1. Provide, Tailor, and Improve Services
To process orders, complete payments, manage accounts, arrange shipping, handle returns, and improve your overall shopping experience.
2. Marketing and Advertising
To share promotions, product updates, special offers, and other relevant marketing communications where permitted.
3. Security and Fraud Prevention
To help detect, investigate, and prevent fraudulent, unauthorized, or illegal activity.
4. Communication
To respond to inquiries, provide customer support, and communicate with you about your orders or account.
5. Legal Compliance
To comply with applicable laws, regulations, legal processes, and other lawful obligations.
How We Disclose Personal Information
We may share your information:
- With marketing partners where applicable.
- When you provide consent or request that we do so.
- With affiliated businesses and service providers during normal operations.
- During mergers, restructuring, acquisitions, or other business transfers.
- Where required to comply with legal obligations or lawful requests.
Relationship With Shopify
Our Services are hosted by Shopify. Information submitted through our store may be shared with Shopify and relevant third-party providers where necessary to operate, secure, and improve the Services.
For more information, please refer to Shopify’s Consumer Privacy Policy and Shopify Privacy Portal.
Third-Party Websites
Our Services may contain links to third-party websites. BambooHaus is not responsible for the privacy practices, content, or security of those third-party websites.
Children’s Data
Our Services are not intended for individuals under the age of majority in their jurisdiction. We do not knowingly collect personal information from minors.
Security and Data Retention
We use reasonable safeguards designed to protect your personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Your Rights and Choices
Depending on your location, you may have the right to:
- Access your personal information
- Request deletion of your personal information
- Request corrections to inaccurate information
- Request data portability
- Manage your communication preferences
You may exercise these rights through the Contact option available on our store.
Complaints
If you have concerns about how your personal information is handled, please contact us through the Contact option available on our website.
International Transfers
Your information may be transferred to, stored in, or processed in countries outside your country of residence where our service providers or business partners operate.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page together with an updated effective date where applicable.
Contact
For questions about this Privacy Policy or your privacy rights, please use the Contact option available on the BambooHaus website.